Book of the Day – Crucial Conversations

Today's Book of the Day is Crucial Conversations, written by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler in 2002 and published by McGraw-Hill. Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are all experts in business performance and team improvement. They are the cofounders of VitalSmarts, an innovator in corporate training and organizational performance.…