Today's Book of the Day is Crucial Conversations, written by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler in 2002 and published by McGraw-Hill. Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are all experts in business performance and team improvement. They are the cofounders of VitalSmarts, an innovator in corporate training and organizational performance.…
First inside yourself
If you want to be calm resilient, thankful, and loving on the outside, then you first need to become aware and then foster these traits inside yourself.